Salesforce Technical Project Manager (Service Cloud Voice)
publiée le 6/19/2026 1:32:32 PM
We're looking for a Salesforce Technical Project Manager to lead the implementation of Salesforce Service Cloud Voice (SCV) for customer service operations. Key Responsibilities Lead end-to-end Salesforce project lifecycle (planning, execution, delivery) Manage scope, timelines, milestones, budgets, and project risks Drive Salesforce Service Cloud and Service Cloud Voice implementations Coordinate cross-functional teams including Developers, Admins, QA Engineers, and Architects Facilitate Agile ceremonies including sprint planning, stand-ups, and retrospectives Oversee UAT, release management, and deployment activities Ensure Salesforce development standards, governance, DevOps, and CI/CD best practices Act as the primary liaison between business stakeholders and technical teams Required Qualifications 10+ years of IT experience 8+ years of Salesforce project delivery or technical leadership Strong Salesforce Service Cloud expertise Hands-on experience with Salesforce Service Cloud Voice (SCV) preferred Experience with Agile/Scrum methodologies Knowledge of Apex, Lightning Web Components (LWC), integrations, and Salesforce architecture Experience with Jira, Azure DevOps, or MS Project Preferred Skills Salesforce certifications Experience with MuleSoft and enterprise integrations DevOps and CI/CD implementation experience Experience with Five9, Amazon Connect, or Open CTI is a plus If you're interested or know someone who would be a great fit, feel free to apply or reach out directly! Plano, Texas 75024
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