ServiceNow Technical Consultant
publiée le 5/14/2026 8:16:22 PM
We are seeking a Senior ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements. ServiceNow Expertise: 5+ years of hands-on ServiceNow implementation experience; ServiceNow Certified System Administrator (CSA) required; ServiceNow Certified Implementation Specialist (CIS) in ITSM required; strong expertise in Incident, Problem, Change, CMDB, and Service Catalog; experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics. Technical Skills: ServiceNow OOTB workflows and data models; REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting; proficiency in JavaScript and CMDB CI relationship modeling; SLA configuration and reporting. Consulting Skills: client-facing communication and workshop facilitation; balance OOTB capabilities with custom business needs; leading complex multi-workstream ITSM initiatives; work independently and drive delivery. Preferred: CIS in Discovery or Service Mapping; experience with Virtual Agent, Now Assist, or AI/ML capabilities; familiarity with ITOM, AIOps, and predictive intelligence; experience in financial services or credit union environments; exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom). Interested resources please share your updated resume to bhaskark@ksquareconsultingservices.com Austin TX (Hybrid 3 days to office)
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